A clear reason
Every flag says what happened and why it needs a person.
Platform
AI that knows when you should take over.
Sensitive or unusual? Genie flags Need human, tells you why, and your team picks it up in one click.
Your teamHi Elena, this is Dana. Let's sort this out together.
The problem
The worry with AI is the conversation that goes wrong
A hardship request. A dispute over a charge. A tenant who is upset. These need a person. You want AI for the routine, and your team for the moments that count.
- Bots that keep talking when they should stop.
- Upset tenants stuck in a loop.
- No way to tell which conversations need you.
How Genie helps
The right conversations, in front of the right people
Alerts that find you
If nobody is looking, your team hears about it by text or email.
Step in, step back
Reply yourself. When you're done, give the person back to Genie.
Genie steps aside
When your staff write to someone, Genie stays quiet while they handle it.
See it in action
A hard moment goes to a person
A tenant asks for a payment plan. Genie doesn't guess. Your team gets the conversation, with the reason on top.
See it on your propertiesI lost hours at work. Can I split this month's rent into two payments?
Need human: asked for a payment plan
Your teamHi Elena, this is Dana. Let's sort this out together.
The result
Peace of mind, built in
- Your team sees only what needs them.
- Sensitive topics always reach a person.
- You can pause Genie for anyone, any time.
See how Genie hands off to your team.
See Genie answer real questions about your properties. It takes one short call.
Book a demo