Details up front
Location, severity and permission to enter, in the work order.
Who it's for
Fewer phone calls. Better work orders.
Coordinators get complete requests in the PMS, and only real emergencies wake the on-call person. Your crew stays on the work that matters.
GenieYour request 4821 is open and with the team. I've added that you're still seeing the leak, Marco.
The problem
Coordinators are stuck in the middle
Tenants call for updates, techs call for details, and owners want answers. Half the day goes on the phone, trying to find out what's actually wrong.
- Requests missing the basic details.
- Every small issue feels urgent.
- On-call staff worn out by non-emergencies.
How Genie helps
Your side of the work, sorted
Simple fixes solved
Basic troubleshooting before anyone drives out.
Clear emergencies
Real emergencies page on-call, the rest wait for morning.
Status calls handled
Tenants can ask Genie about their open request.
See it in action
"Any update?" handled
A question that used to interrupt your coordinator. Not anymore.
See it on your propertiesHi, any news on my leaking sink?
GenieYour request 4821 is open and with the team. I've added that you're still seeing the leak, Marco.
The result
What changes in the shop
- Better work orders from day one.
- Fewer status calls.
- Rested on-call staff.
Take the noise out of maintenance.
See Genie answer real questions about your properties. It takes one short call.
Book a demo